Question 1

How do hearts work?

Accepted Answer

A wrong answer costs one heart. You have up to 5 hearts, and one heart refills every 30 minutes. Pro members get unlimited hearts.

Question 2

How do I start the 7-day free trial?

Accepted Answer

Open the Pro screen in the app and pick a plan. You won't be charged until the trial ends, and you can cancel any time before then.

Question 3

How do I cancel Pro?

Accepted Answer

iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions.

Question 4

I bought Pro on a new phone and don't see it.

Accepted Answer

Sign in with the same account, open the Pro screen and tap Restore purchases.

Question 5

I lost my streak or progress.

Accepted Answer

Make sure you're signed in with the same email. If it's still missing, email us with your account email.

Question 6

How do I delete my account?

Accepted Answer

In the app: Profile → Delete account, or see the Delete account page.

How can we help?

Need help?